Debt Management
The ability to effectively manage customer debt while ensuring excellence in customer relations is a key success factor in retaining existing customers. Northgate's Energy Debt management department has a team of experienced staff to provide proactive management of all the service elements.
Our range of services includes;
- Debt collection
- Debt Tracing
- Debt counselling
- Reporting
- Legal process
- Payment Scheme management
All processes are ISO 9001:2000 standard accredited and quality management process which ensure continuous improvement of processes and systems are also in place. Northgate provide paperless scheme management through use of integrated IT systems and call recording technology and provide On-line Credit card and Debit card payment facilities.
Northgate's "removed debt team" won the Six Sigma Excellence Award (Rath and Strong 'Best Service and Transaction Project Award') in 2004 for significant improvement in the removed debt process and the team regularly achieve over 90% collection success for gone away customers.
