G2G3 simulations point towards success for Northgate Managed Services
21 September 2009
Northgate Managed Services, the leading provider of infrastructure services to both public and private sector organisations and specialist managed services to the education, government and utilities sector, today announced an exciting new partnership with G2G3 (www.g2g3.com), the leading provider of simulations and immersive readiness programs. Northgate Managed Services will license G2G3\'s Polestar ITSM simulation to add value to its ICT managed services solutions portfolio.
Polestar ITSM from G2G3 is energetic and fun way to accelerate understanding, involvement, and acceptance of ITSM and ITIL V3 best practice in any organisation. Facilitated in a familiar high technology scenario, Polestar ITSM brings to life the behavioral and process issues faced by IT organisations. This unique experiential learning approach causes breakthrough understanding of ITSM and ITIL V3 best practice and transforms learning into an engaging, fun, and highly memorable shared experience. Polestar ITSM was the world's first ITIL simulation to be based around the latest version of the Service Management best practice framework, the IT Infrastructure library (ITIL) Version 3.
Northgate Managed Services support over 2,000 customers and 420,000 IT users across the UK. It's ITIL based, accredited ICT managed services offer customers a range of options from outsourcing a single element of their IT to a full outsource including TUPE transfer of staff. Working in partnership with their customers, Northgate's goal is to make IT work harder, delivering efficiencies and unlocking the potential of IT to transform organisations.
Mark Ross Sutherland, CEO at G2G3 commented: "We are delighted to welcome Northgate Managed Services to our global partner community. Simulations are an ideal platform to create a holistic level of awareness and understanding around the power of the Managed Services model of business and the benefits it can ultimately deliver."
James Turnbull, Managing Director, Infrastructure, Northgate Managed Services commented: "Northgate can bring together all the aspects of our customer service provision into a single dedicated unit that can deliver prompt, professional and high quality IT services. We feel it is important to engage with our customers from the outset to ensure they receive the best solution to meet their needs. The addition of the G2G3 product will enable both our internal and external customers to understand and experience the tangible benefits that our ITIL ICT managed service can offer them. We have trialled the simulation and have found it both useful and interesting and we look forward to rolling it out with our customers"
