ISO Triple Whammy For Northgate
22 July 2008
Northgate Managed Services becomes one of a select number of ICT companies to hit the mark with BSI quality certifications.
Since the beginning of June, Northgate has achieved:
· ISO/IEC 20000-1:2005 for the quality of IT service delivery and support for it’s utilities and education customers ensuring that its managed services are underpinned by IT Infrastructure Library (ITIL) and ISO 20000 best practice frameworks for both private and public sector customers.
· ISO 9001-2000 for its software development and support services. The implementation of a revised best practice Software Development Quality Management System (SDQMS) will govern all aspects of the software development lifecycle, delivering shortened lead-times, improved quality of code and ultimately reduced costs to customers.
· ISO 27001:2005 for Information Security Systems in relation to their Data Centre operations. High levels of information security management, data security and access controls as well as stringent operating policies and procedures will assure customers of the highest levels of integrity and confidentiality around the management of their data and sensitive information.
“This is a tremendous accolade for both the company and our workforce, and it is also good news for our customers,” said Ed Brown, Managing Director Utilities and Public Services NI, Northgate Managed Services.
“These certifications are independent, third-party endorsements of the level and standard of service we provide and they are a fitting tribute to our people and our procedures. Each also reflects the emphasis we place on our customer, as they are focused on delivering genuine, valuable benefits across our client base.”
Each of the three certifications was achieved within a challenging timeframe and result from a very clear quality management commitment within Northgate.
“Continuous improvement is key to progress within our organisation,” Ed added, “and already we’ve identified and are progressing further enhancements to the new processes, all geared towards superior service delivery to the customer.”
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