Ireland’s Waterways Flow Smoothly Thanks to New Technologies
03 September 2007
Northgate Information Solutions has secured a 3 year managed service contract to manage all of Waterways Ireland's IT infrastructure in various locations Ireland-wide.
Waterways Ireland, the North/South implementation body which manages, maintains and develops Ireland's navigable waterways has formed a strategic relationship with leading ICT company, Northgate Information Solutions.
Waterways Ireland has agreed a 3-year managed service contract which will result in Northgate taking a proactive approach under their Business Improvement Programme to manage all of Waterways Ireland's IT infrastructure in various locations Ireland-wide. This includes the rollout of a major migration programme when they move to their new Head Office in Enniskillen. Over the 3 year period, Northgate will also provide professional services to Waterways Ireland which will include the complete upgrading of Waterways computing equipment and servers.
As part of the contract, a Northgate engineer will be permanently based on site at Waterways Ireland, enabling IT staff to focus on more strategic projects. A dedicated Northgate team will also be assigned to the project to ensure consistency of service throughout the duration of the contract.
Brian Cleland, Head of IT in Waterways Ireland said:
"The inland waterways of Ireland offer a wealth of recreational opportunities to a wide range of people and resources are focused on the management, maintenance, development and restoration of these important amenities. Technology is key to the delivery of a seamless service to our many stakeholders - so it is critical we work closely with a company that can provide us with the systems and support necessary to help us work to maximum efficiency.
"In addition to the creation of an IT infrastructure which is tailored to our very specific needs, the main benefit of Northgate's managed service is that we are gaining from a dedicated support source. This enables us to make more effective use of our staff's time while the technology itself will help us to achieve our organisational objectives.
James Turnbull, Managing Director of Northgate Infrastructure Solutions added:
"Reliability, cost reduction, flexibility and improved customer service are the main benefits of a managed service to any organisation. We are delighted to be working with Waterways Ireland and to be helping them deliver a first class product and service which will be of benefit to all their customers in the island of Ireland."
