Northgate to enable Epping Forest College to focus on learning
20 October 2005
Over 5,000 students and 450 staff are to benefit from Epping Forest College’s partnership with leading education technology provider Northgate Information Solutions.
Northgate has been chosen to deliver a project aimed at freeing up time for College staff and improving the service provided to students. In a contract worth over £1 million, Northgate will take full ownership of service delivery for the College\'s technical helpdesk, moving support from reactive to pro-active by monitoring and addressing problems before issues arise.
With an on-site team backed up by high-quality remote support, Northgate\'s managed service solution will support the College in:
providing an assured service delivery and creating a step change in service delivery thereby enhancing the learning process;
allowing staff to focus on education rather than administration;
keeping pace with change as the College develops and expands.
Epping Forest College believes that the enhanced service will lead to higher standards and greater pupil numbers, and provide a solid base from which to move to a planned new campus.
Speaking today, Claire Ring, Vice Principle at Epping Forest College said:
"This partnership with Northgate is part of a broader transformation for the college over the coming years. By outsourcing our technical helpdesk, we will able to take advantage of Northgate\'s expertise and understanding of the needs of education providers. We hope to deliver a better service to staff and students alike as we move seamlessly to the new system."
Andy Ross, Managing Director, Northgate Managed Services, said:
"Technology can revolutionise the learning experience for staff and pupils, as well as reduce unnecessary administration, but it requires an innovative approach which places the needs of education providers first. We are delighted to be working with Epping Forest College, supporting them to deliver a better service for its students now and in the future."
