Northgate scores a Customer First with the award of UK standard for its excellent customer service in schools sector
01 August 2011
Northgate Managed Services (Northgate) has successfully been reaccredited with the prestigious 'Customer First UK Standard' for its outstanding levels of customer service and continuous improvement within the Schools Sector. Northgate implements and manages a range of IT services to more than 1,300 schools throughout the UK, including every school in Northern Ireland.
Northgate was first awarded the 'Customer First UK Standard' by Customer First UK in 2009 and since then has invested time and resources to further improving the level of service and support it provides to clients.
Northgate were assessed against 30 statements , covering three key areas; the; building customer relationships, maximising market awareness and developing people . The assessment team looked for a consistency of approach throughout the business and how best practice and development areas were communicated and actioned. The organisation was highly commended for its strong client relationships, quality monitoring, improved internal communications and commitment to training and development.
Commenting on retaining the 'Customer First UK Standard' Andy Ross, Chief Executive, Northgate Managed Services, said "I am delighted that the business has once again been recognised for its customer-orientated culture. Client support is central to what we do an area that we pride ourselves in. This award is a fantastic achievement for each and every Northgate employee.
"We are committed to maintaining a leading market position in schools ICT and we constantly strive to improve by listening to our customers and responding to feedback in an innovative way. Retaining this accreditation further demonstrates our continued commitment to customers and the importance we place in building strong relationships."
