Education Managed Services
Flexible Approach
We understand that each school has its own development and improvement plan and that not every client is the same. Northgate's managed services are characterised by our dedication to partnership with our clients and a desire to offer genuine flexibility in our solutions that deliver real benefits.
Whether you want to outsource a portion of your ICT while retaining your own IT Technician or opt for a fully managed service - we will work with you to find the service level that fits your need. Click on the link below to view our demo.
Northgate Managed Service Demo
Watch this short video of Hugh Christie Technology College in Kent who have been benefiting from Northgate's managed service for over a year.
Hugh Christie Technology College
What is an ICT Managed Service?
A typical managed service includes the supply, installation & ongoing support of;
Integrated Managed Learning Environment
- On-line access to portal anytime, anywhere and from any device
- VLE and on-line content
- Mail and communications
- Reporting
- Integration of access control, library, cashless catering and e-registration
Provision and management of school based infrastructure
- Central support - helpdesk and remote management
- Local support - on-site technical teams
- Wired and wireless network
- Teacher tool kits - laptops/whiteboard/specialist equipment
- Student access devices - desktop/laptop/hand held devices and SEN equipment
- Managed Print
Wide Area Network
- WAN and Data centre provision and management
Curriculum software
- Authority wide and school specific software and business applications
Northgate Service Desk - Peace of mind that your IT is working to allow you to teach
When issues do arise we believe it is important that you can speak with a member of our team who has an appropriate level of technical skill, but also someone who knows your school and is familiar with your requirements, services and systems.
Our Service Desk support team is made up of specialist technicians who can either talk you through fault resolution or make use of our remote management tools to take control of your desktop or server and resolve the issue. If the issue cannot be resolved remotely we will contact a school based technician to deal with the problem onsite.
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John O'Flaherty, ICT Co-ordinator, St Marys College, Londonderry
"Buying into the managed service has removed the burden of managing and maintaining the IT systems from the school.In our experience, the professionalism and technical support provided by Northgate has been outstanding. Schoolsshouldn't have to get involved in technical issues and the managed service eliminates the need for this. Northgate is used to working with schools and the kind of managed service they offer is flexible and tailored to meet the specific needs of St Mary's."
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Mark Davies, Chief Executive, Bridge Learning Campus, Bristol
"The managed service has played a pivotal role in the success of the ICT provision at Bridge Learning Campus. Working with ICT professionals means we receive robust, cost-effective and most importantly, personalised technologies matched to the learning needs of students. This has instilled confidence in staff who no longer feel frightened to try out new technologies with their students."
