Education Managed Services
Flexible Approach
We understand that each school has its own development and improvement plan and that not every client is the same. Northgate's managed services are characterised by our dedication to partnership with our clients and a desire to offer genuine flexibility in our solutions that deliver real benefits.
Whether you want to outsource a portion of your ICT while retaining your own IT Technician or opt for a fully managed service - we will work with you to find the service level that fits your need.
View our Managed Support Service Demo
What is an ICT Managed Service?
A typical managed service includes the supply, installation & ongoing support of;
Central support - helpdesk and remote management
Local support - on-site technical teams
Wired and wireless network
Teacher tool kits - laptops/whiteboard/specialist equipment
Student access devices - desktop/laptop/hand held devices and SEN equipment
Managed Print
Wide Area Network
WAN and Data centre provision and management
Curriculum software
Software and business applications
Watch this short video of Hugh Christie Technology College in Kent who have been benefiting from Northgate's managed service for over a year.
Hugh Christie Technology College
Northgate Service Desk - Peace of mind that your IT is working to allow you to teach
When issues do arise we believe it is important that you can speak with a member of our team who has an appropriate level of technical skill, but also someone who knows your school and is familiar with your requirements, services and systems.
Our Service Desk support team is made up of specialist technicians who can either talk you through fault resolution or make use of our remote management tools to take control of your desktop or server and resolve the issue. If the issue cannot be resolved remotely we will contact a school based technician to deal with the problem onsite.
