Taking control of your IT infrastructure so it's an asset not a problem
Evolved ICT infrastructures -Companies are struggling to manage and maintain environments featuring multi vendor, multiple technologies and multiple states of maturity. Such complexity can make the whole ICT infrastructure unstable and difficult to run.
Geographically dispersed organisations- It's now the norm for companies to have a presence in more than one location with multiple remote sites. Good communications between these sites is paramount for success, with ICT enabling links. A badly designed or poorly performing infrastructure, often with no on site resource, can cause loss of custom, staff and a business downturn
Mission Critical Applications operating in unpredictable, inconsistent environments - This erodes confidence in ICT provision among staff and customers as SLAs are missed. Your ability to deliver the business advantage and your reputation both suffer.
Lack of skilled resource - Companies find it increasingly difficult to attract and retain staff to cover all areas of their ICT infrastructure.
Outdated technology - It's still the exception rather than the rule for companies to introduce new, innovative technology that can deliver real competitive advantages. Yet outdated technology can consume valuable resource time, as your staff concentrates on firefighting in an effort to keep the system up and running. Often up to 70% of the IT budget is used up in this way. With so much time and money directed simply to keep 'lights on', the opportunities to deploy ICT in an innovative way that would drive your Business Strategy forward are not created.
Unpredictable ICT costs - Make it hard to demonstrate true return on investment. Your company may be investing the same or even more money than before, simply to experience the same level of service. But we know that all organisations really want better performance at lower costs.
Northgate brings together the technical expertise and the extensive experience to streamline even the most complex management challenges. Through our business acumen, accredited specialist teams and partnerships with key technology providers, we cover all the bases, adhering to the latest 'best practice' guidelines. From consultation and design through to supply, implementation and support, we will work closely with you to assure a tailored solution that meets all your expectations.
Strategic advice and guidance - Northgate's business and technical consultants engage proactively with our customers to create a clear strategy and road map for your ICT environment. Our approach addresses both today's issues and tomorrow's opportunities, developing into a trusted partnership based on shared risks and benefits.
Resource - Don't have the in-house resource to manage your ICT, or the space and budget to invest in highly skilled staff? Northgate ensures you have access to the right resource at the right time throughout Ireland and the UK. In fact, we can recruit and maintain a skill base in all areas of your ICT, leaving you to get on with your core business. We also have strategically dispersed locations, so that all remote sites can avail of on site resources within agreed SLAs.
Managed Solutions - We have a strong track record providing a wide range of services across all sectors. These can be delivered as stand alone products or combined to offer a complete programme. For example, our Service Management, Systems Management, Lifecycle Management, Asset Management and Break Fix are all geared to assure 'best practice' standards, anchored by ITIL Services Management Practices.
Innovation - Because we regard innovation as a core service, our unique approach harnesses the knowledge of technology partners and business experts. We recently introduced an Innovation Centre- a dedicated facility that brings our team, clients and partners together to address specific business needs via existing, new and emerging technologies.
Flexible Solutions -We take a very practical approach to pricing and cost management; fully appreciating the need to demonstrate value for money and for ICT departments to be able to predict the ICT spend required to support the business. Employing profitability analysis, we work closely with our customers to ensure they pay only for the services needed. We have also developed models, such as the Northgate Infrastructure Optimisation Model (NIO), which enable businesses to map their ICT requirements to their needs, creating conceptual road maps to aid financial and resource planning.
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