Capita aims to establish and maintain processes, which form a Quality Management System that meets international standards.
Capita Managed IT Solutions holds the following Quality and People Accreditations:
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ISO/IEC 20000-1
ISO/IEC 20000-1:2005 IT Service Management System
The provision of IT Service Management activities to the Northern Ireland Education Boards
The provision of IT Service Management activities to Utilities Companies in Ireland
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ISO/IEC 27001
ISO/IEC 27001:2005 Information Security Management System
Provision of data centre services (Hillview house data centre)
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ISO 9001
ISO 9001:2008 Quality Management System
The provision of field and managed services for the support of IT systems.
The development , provision and support of software solutions and business services.
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BS2599-2
BS2599-2 Business Continuity Management System (BCMS)
Capita Managed IT Solutions achieved the standard for its business in recognition of the robust processes and plans it has put in place to ensure continuity of service for its customers in the event of unexpected incidents, such as power failures or natural disasters.
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Investors in People
Investors in People
Capita Managed IT Solutions is accredited by Investors in People
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Customer First
Customer First
Capita Managed IT Solutions has been awarded the prestigious Customer First UK Standard for its work within the Education sector. The company has been highly commended for its strong client relationships, commitment to after-service provision, meticulous feedback strategies and staff enthusiasm.